In response to Salesforce’s latest research, a minimum of 180 million persons are using AI-powered tools like ChatGPT on a each day basis. For Salesforce alone, this implies serving up greater than 200 billion AI predictions.
“AI is just not a recent concept and it’s definitely not a recent concept for Salesforce,” said Matt Marcotte, senior vp, industry advisors RCG & MAE at Salesforce on the WWD Apparel & Retail CEO Summit. And because the industry enters wave three of the AI, what’s vital to recollect is that an AI revolution is definitely a knowledge revolution, it’s a skills revolution, an enormous trust revolution and ultimately it needs to be a customer experience revolution. Retailers must sustain.”
With waning consumer loyalty, Marcotte...
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