While e-commerce industrywide experiences a diminishing rate of sales gains this 12 months, Saks.com is finding one other path.
“It’s slightly little bit of a unique story for Saks,” said Marc Metrick, chief executive officer of Saks, the e-commerce business for the Saks Fifth Avenue luxury brand.
“As you concentrate on it, we’re still seeing outsized growth online versus where we're in stores. We’re still getting the massive growth online that we would like,” Metrick said in an interview.
In line with Metrick’s third-quarter letter to vendors, distributed Thursday, sales at Saks.com, on a gross merchandising value basis, rose 17 percent, on top of a “solid” third quarter of 2021. Results were driven by “strong traffic, customer retention and latest customer growth.”
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