CVS Health goes big on personal care, and it’s starting in-house.
The retailer has debuted One+Other (pronounced “each other”), which got here to stores and CVS’ website in late January. The offering spans personal care products, from cotton balls to nail polish remover and clippers, and ranges in price from $3 to $25.
The road was born out of consumers’ propensities toward self-care, which the pandemic accelerated. In keeping with a poll conducted by the Harris Poll in partnership with CVS, 91 percent of Americans agreed self-care was necessary, while 50 percent had a every day practice. Thirty-eight percent of respondents, though, said they couldn’t afford to implement self-care practices. Moreover, 55 percent said brands didn’t make products with them in mind.
“I couldn’t imagine a world 18 months ago where I’d be enthusiastic about nail clippers,” said Andrea Harrison, vice chairman of merchandising, beauty, CVS health. “But the fact is, there’s a lot foundational self-care that’s been forgotten. It’s been so aggrandized during the last couple of years and we’ve got a position on among the real fundamentals that matter to people.”
Those fundamentals include cotton balls, nail polish removers, tweezers, eyelash curlers and body wash brushes. Making self-care essentials accessible was the brand’s start line. The assortment, which is genderless, “was built on being an inclusive personal care brand by CVS to present everybody the suitable and talent to have a good time self-expression and embrace individuality — a few of those things are self-care essentials.”
Inclusivity has also informed the brand’s marketing, which can include in-store marketing, junk mail and email, in addition to content on product pages and creator partnerships. The merchandising will vary depending on each store’s layout, but “you’ll see the basic expression together where we are able to,” Harrison said.
All the products comply with the retailer’s free-from commitment which omits parabens, phthalates and formaldehyde-releasing preservatives. “We maintain really strict standards and testing practices along with monitoring and keeping track of customer feedback, but we actually do a crazy amount of quality testing,” Harrison said, adding that every item has a full money-back guarantee.
One+Other also has the potential to broaden CVS’ beauty consumer. “Recent brands have a variety of energy and excitement, and that starts to create options for various people based on what they appear for. It’s super necessary within the case of beauty particularly that folks can find themselves and see themselves in a brand,” said Musab Balbale, senior vice chairman and chief merchant, CVS Health.
Balbale was among the many first beauty merchants to incubate brands during his tenure at Walmart, when he spearheaded the co-creation of Next of Us with P&G Beauty. He credited One+Other’s creation to Brenda Lord, CVS’ vice chairman of store brands and quality assurance, but remains to be no stranger to in-house brands’ advantages.
“Our ambition for that is pretty big,” Balbale said. “It has this platform, from a gender inclusive perspective, to play in so many categories across beauty and private care… across multiple aisles and pretty loudly proclaim the form of place we’re and the welcoming nature of who we’re.”
It also helps focus CVS’ standpoint on beauty, which focuses on that category’s intersection with health, wellness and clinically minded products. “We were really early to speak about wellness,” he said. “Wellness today will not be dissimilar to the way in which the world became greenwashed 10 years ago. But we’re able to start out defining wellness how other retailers defined ‘green.’
“From a store brand perspective, One+Other shall be one in every of many brands we’ll have in store, and of our store brands across many aisles, that can help the shopper see the form of retail experience we would like to create,” Balbale continued.
That appeal may very well be evergreen. Dr. Robyn Gobin, psychologist and self-care expert, said she sees the self-care craze sticking around. “People created self-care habits which have been serving themselves [during the pandemic]. When people notice the advantages, they do stick with them as we exit into the world…self-care is here to remain. Individuals are realizing how necessary it’s to their overall functioning and happiness in life,” she said.
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